Terms and Conditions

WEBSITE TERMS FOR DEERFEET LIMITED

1. GENERAL INFORMATION 

This website is owned and operated by Deerfeet Limited a company registered in England and Wales (company registration number 08755994) whose registered office is at 6 Elder Street, London E1 6BT. “Coupestack” is a trading name of Deerfeet.  These terms and conditions are comprised of:

General Information, 

Site Terms of Use, 

General Terms of Sale and 

the Privacy and Cookie Policy (all together the “Website Terms”).  

In the Website Terms and on the Website the expressions “Coupestack”, "Deerfeet", "we" and "us" refer to Deerfeet Limited.

If you want to ask us about our product, the Website, the Website Terms or otherwise, then please contact us at hello@coupestack.com.


2. SITE TERMS OF USE
The Website Terms apply to your use of the Coupestack website at www.coupestack.com (the "Website") and to any order you place on the Website. The Website Terms apply however you access the Website, including by any device or technology. You must read these Website Terms carefully, and we keep a copy for future reference.  By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to them in their entirety, please do not use this Website.

All legal notices on this Website which relate to your use of the Website together with all applicable terms and conditions and our Privacy and Cookie Policy govern your use of this Website. 


Your use of the Website

You may not, without our written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the Website or the computer codes or elements comprising the Website other than solely for your own personal use. You may not use the content of the Website for any commercial purposes whatsoever without our express consent.


Use of the Website from outside the UK
The materials on this Website are displayed solely for the purposes of promoting Coupestack products available in the UK. However Deerfeet may accept orders for delivery to locations outside the UK subject to customs, legal, regulatory and any other applicable restrictions. If you access this Website from locations outside the UK, or place orders for delivery to locations outside the UK, you are responsible for compliance with all applicable local laws. 


Ownership of rights
All rights in and to the Website, including copyright and other intellectual property rights, are owned by Deerfeet. Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights in the Website or its contents, or that of third parties.  By submitting information, text, photos, graphics or other content to the website you confirm that you have the right to use the same and (other than your personal data)  grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the Website.

You shall if requested do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.


Guidelines for user Submissions
Please read and understand the below before posting a product review or any other user generated content on our Website or social media sites.

Ownership of Submissions
Other than personal data (which is subject to our Privacy and Cookie Policy) all comments, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Deerfeet on or through the Website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of Deerfeet once submitted.  You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

Social networking sites
These terms also govern any Submissions you make on any Deerfeet related third party website or page such as our Facebook page, Twitter, Pinterest, YouTube, Instagram or social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of Deerfeet or its employees and Deerfeet is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites’ terms of use, as applicable

Intellectual Property Rights
A disclosure, submission or offer of any Submission and your agreement to these terms and conditions shall constitute an assignment to Deerfeet of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to our Website, including questions, or to make contact with other users of our Website or to make Submissions on any Deerfeet related third party website or page, you must comply with the content standards set out below and these terms. Any third-party advertising on Deerfeet pages of third party social networking sites are not the responsibility of, or endorsed by Deerfeet. All rights, including copyright on Deerfeet pages are owned by or licensed to Deerfeet. Any use of any Deerfeet social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of Deerfeet. By making a Submission you confirm that the Submission is your own and that the content does not infringe the material, trade marks or intellectual property of others.

Confidentiality
Any material you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any Deerfeet related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any Submissions you make on our Website.

Rules for Submissions
You must be 18 years of age or older and registered to post a submission. Suppliers or manufacturers are not eligible to post a submission. If you require an immediate response from us or have a comment about our service please contact us at hello@coupestack.com for a quicker response.

Please be polite. Submissions should not include:

profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others

comments about other reviewers or bloggers

remarks that make or repeat criminal accusations, false, defamatory or misleading statements

material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers

spam or advertising

HTML code, computer script or website URLs

availability, price or alternative ordering or delivery information

information about Deerfeet suppliers or manufacturers.

Deerfeet, in its absolute discretion, reserves the right to not publish the Submission or remove it, take any appropriate action if deemed by Deerfeet to be necessary or desirable.

Please let us know via hello@coupestack.com if you see any Submissions which do not comply with our rules.

Accuracy of content
To the extent permitted by applicable law, Deerfeet disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. The views expressed in Submissions or user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Deerfeet.

Safety of your device 
Deerfeet uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Deerfeet shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

Links to other websites
We may place links on the Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Deerfeet does not accept any liability in respect of the use of these websites.

Exclusions of liability
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.

Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

Other legal notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms govern your use of this Website.

Third party rights
Only you and Deerfeet shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Law, jurisdiction and language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

Changes to these Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.


2. GENERAL SALE TERMS
These General Sale Terms ("General Sale Terms") form part of the Website Terms and apply to any order you place through the Website. These General Sale Terms apply regardless of how you access the Website, including vai any technology or device. You must read these General Sale Terms and carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Sale Terms in their entirety. If you do not agree to them in their entirety, you must not order any product or service through the Website.

Placing an Order
To place an order, you can place your order via the customer checkout.  When you order through the Website via our customer checkout you will still need to provide us with certain compulsory personal information in order for us to process your order.  Please see our Privacy and Cookie Policy for more information on how your personal information will be used.

You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects We will not store the details that you provide via guest checkout (save for processing your order, or if you have opted in to receive marketing from us).

We may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your security. It is your responsibility to maintain the confidentiality of your password and account information. Deerfeet shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us at hello@coupestack.com.

Acceptance of your order
Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) that you ordered from us.  We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order and we take payment and dispatch the products, until the last day of your right to cancel.

If we cannot supply you with the product or service you ordered, we will not process your order, inform you of this by email and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

Payment
During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, and will only use your information in accordance with our Privacy and Cookie Policy.

All card payments are subject to authorisation by your card issuer. We take payment immediately. 

All products ordered will remain the property of Deerfeet until we have delivered the products to the address specified by you. If your payment is not received and you have already received the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.

Delivery and Collection
Free standard delivery applies within the UK mainland.  Other delivery charges and timescales may vary depending on the type and number of products ordered, the delivery service you select and the delivery address. You’ll find full details of our delivery services are available on request.  Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or timescales.

Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights see “Your Right to Cancel” section below and contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).

International Delivery
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Deerfeet reserves the right to define what can and cannot be delivered to which destination.

Payment - Purchases will be made in Pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.

Deerfeet products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

Delays
Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, non performance of any postal or courier service, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Changes to your order
Any changes to your order must be notified to us in writing and within a reasonable time. If you amend or change your order you may find there are changes to your delivery timetable and you will be charged the current selling price on the day you amend your order.

 

Your right to cancel
If you are a customer contracting with us as a consumer within the European Union online or by phone, you have the right to cancel (under the Consumer Rights Directive 2011/83 as implemented in the applicable EU member state ("CRD")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note the delivery charge refund will be to the value of standard delivery.  Deerfeet will process your refund with 14 days of receipt of the products, to the specified address. You must take reasonable care of the goods while in your possession.  Before we can issue your refund they must be returned to:

Coupestack Returns
Bray Solutions Limited
Kings Cliffe Industrial Estate
Kings Cliffe Road
Wansford
Peterborough PE8 6PB

For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK). If you are a non-EU customer, please contact us for our international returns policy at hello@coupestack.com

If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:

Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or email only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within 14 calendar days the day after you receive the goods or services in accordance with the CRD or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel. Products should be returned in or with their original packaging. 

This is not intended to be a full statement of all your rights under the CRD. Full details of your rights under the CRD are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account or by cheque (as applicable)  provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection, as outlined above.

Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).

Product descriptions
We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:

orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on the Website;

all prices are displayed in pounds Sterling inclusive of UK VAT where applicable (except for our International Deliveries, please see the International Delivery section below for further detail) unless expressly indicated otherwise

packaging may vary from that shown on the Website;

the weights, dimensions and capacities shown on the Website are approximate only;

whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery

all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value.

Additional and Third Party products and services
Deerfeet may partner with certain trusted third parties to make available certain additional services and third party products and services to you. Each third party microsite has its own terms and conditions and privacy policy. We may also place links on this Website to other websites.  We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Deerfeet cannot accept any liability in respect of the use of these websites.

 

Liability
Nothing in these General Sale Terms limits our liability for personal injury or death caused by our negligence or for fraud.

You have certain rights as a consumer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these General Sale Terms will affect these legal rights and, in particular, we will perform our obligations under these General Sale Terms with reasonable care and skill.

Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Sale Terms. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Sale Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.

You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.

In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

Assignment, waiver and third party rights
We may update or amend these General Sale Terms from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

You may not assign or sub-contract any of your rights or obligations under these General Sale Terms to any third party unless we agree in writing.  We may assign, transfer or sub-contract any of our rights or obligations under these General Sale Terms to any third party at our discretion.

No relaxation or delay by us in exercising any right or remedy under these General Sale Terms shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

If any of these General Sale Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Sale Terms shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these GeneralTerms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These General Sale Terms are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

4. PRIVACY AND COOKIE POLICY
Our Privacy and Cookie Policy explains what personal information we collect about you when you use the Website.  Note that when you agree to these Website Terms you shall be deemed also to have read, understood and agreed to our Privacy and Cookie Policy in its entirety.